Privacy Policy

FRS Global Network Ltd. ("we", "us", "our") is committed to protecting the personal information of the students, parents and visitors who deal with us. This policy explains what we collect, why we collect it, and what we do with it.

Information we collect

Through our website enquiry forms and during in-person or telephone consultations we may collect:

• Your name, mobile number and email address
• The service or destination you are interested in
• Academic records, transcripts and certificates
• Passport and identity details required for test registration and visa applications
• Financial documents where required for a visa or admission application
• Any additional information you choose to provide in a message

Our web server also records standard technical information such as IP address, browser type and pages visited. This is used for security and to understand how the website is used.

How we use your information

• To respond to your enquiry and provide counselling
• To prepare and submit university applications on your behalf
• To register you for IELTS through the official British Council platform
• To prepare and submit visa applications where you have engaged us to do so
• To contact you about your application, class schedule or test date
• To meet legal, regulatory and record-keeping obligations

Who we share it with

We share your information only where it is necessary to deliver the service you have asked for:

• Universities and institutions you have asked us to apply to
• The British Council for IELTS registration
• Embassies, high commissions and visa application centres for visa processing
• Airlines and travel providers where you have asked us to book travel

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

How long we keep it

We retain student records for as long as necessary to provide our services and to meet legal and record-keeping obligations. You may ask us to delete your records where we are not required to retain them, and we will confirm what we can and cannot remove.

Security

We apply reasonable administrative and technical safeguards to protect the information we hold. Physical documents are held securely at our office and digital records are access-controlled. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Cookies and analytics

Our website may use cookies and third-party analytics services to understand how visitors use the site. You can disable cookies through your browser settings, though some features may not work as intended if you do.

Your rights

You may ask us to:

• Tell you what personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete information we are not required to retain
• Stop sending you marketing communications

Send any such request to info@frsglobalnetwork.com and we will respond within a reasonable period.

Children

Where a student is under 18, we deal with a parent or legal guardian and require their consent before processing the student's information.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the date it was last updated.

Contact us

FRS Global Network Ltd.
Suite #5A, Building #88, Road No #17/A, Block #E, Banani, Dhaka-1212, Bangladesh
Email: info@frsglobalnetwork.com
Phone: +880 1325-084233